Terms of service.
Last updated: September 5, 2026
These Terms of Service (“Terms”) govern your use of the EZ Heavy Lifting & Moving LLC website, online moving estimate system, customer portal, communications, and related services (collectively, the “Services”).
By accessing or using our Services, requesting an estimate, or accepting an estimate or service agreement, you agree to these Terms.
1. About EZ Heavy Lifting & Moving
EZ Heavy Lifting & Moving LLC (“EZ Heavy Lifting & Moving,” “Company,” “we,” “us,” or “our”) provides moving, labor-only moving, furniture and appliance moving or delivery, junk removal, cleanout, and related services.
Our website and online tools may allow customers to request estimates, provide inventory and access information, communicate with us, review proposed move details, electronically accept estimates, and manage certain aspects of a move.
2. Moving Estimates
Estimates generated through our website or provided by EZ Heavy Lifting & Moving are based on the information available to us at the time of the estimate.
This may include the inventory provided by the customer, number and type of items, boxes, stairs, elevators, walking distances, property conditions, pickup and delivery locations, travel time, disassembly or assembly requirements, specialty items, and other information relevant to the move.
Unless expressly identified in writing as a fixed-price service, an estimate is an estimate of expected time and cost and is not a guaranteed final price.
The actual duration and final cost may change if the actual inventory, access conditions, travel conditions, requested services, or other circumstances differ from the information used to prepare the estimate.
3. Hourly Billing and Minimums
When a move is billed hourly, charges are based on the applicable crew rate and actual billable time, subject to any minimum charge disclosed in the estimate or service agreement.
Hourly moving time is billed in 15-minute increments and is subject to a 2-hour minimum unless different terms are expressly provided in writing.
Applicable truck, travel, disposal, specialty-item, storage, or other charges may be included when disclosed in the estimate or service agreement.
The customer's estimate and accepted service terms control if they contain pricing or service terms that differ from general information on our website.
4. Changes to Inventory or Move Conditions
Customers are responsible for providing reasonably accurate information concerning the items being moved and the conditions at the pickup and delivery locations.
Additional furniture, boxes, appliances, specialty items, stairs, longer carry distances, additional disassembly or assembly, access restrictions, or other conditions may increase the amount of time required and therefore the final cost of an hourly move.
Customers with a confirmed move may use the customer portal to make permitted inventory or move-detail updates until the applicable update cutoff displayed in the portal. Changes after that cutoff may require direct review by EZ Heavy Lifting & Moving.
A requested change does not necessarily mean that the change has been accepted or that staffing, timing, equipment, or pricing remains unchanged.
5. Scheduling and Confirmation
Submitting an estimate request does not by itself guarantee or reserve a moving date.
EZ Heavy Lifting & Moving may review the requested service, inventory, availability, crew requirements, and schedule before approving a move for final acceptance.
When electronic acceptance is required, the move is not considered confirmed through the online system until EZ Heavy Lifting & Moving has approved the applicable move details and the customer has completed the required acceptance or electronic signature for that approved version.
Requested dates and arrival windows remain subject to availability until confirmed.
6. Electronic Signatures and Records
You agree that electronic signatures, electronic acceptance, and electronic records may be used in connection with estimates, service agreements, move confirmations, changes, and other transactions with EZ Heavy Lifting & Moving.
Your electronic acceptance is intended to have the same effect as a handwritten signature to the extent permitted by applicable law.
7. SMS/Text Message Terms
EZ Heavy Lifting & Moving SMS Program
Customers may voluntarily opt in to receive recurring service-related text messages from EZ Heavy Lifting & Moving at the mobile number they provide.
Text messages may include moving estimate links, scheduling updates, appointment reminders, arrival updates, requests to review or electronically sign move details, move confirmations, service changes, inventory or scheduling reminders, customer portal notifications, and customer-support communications.
SMS consent is optional and is not a condition of purchasing services, requesting moving service, or receiving an estimate.
Message frequency varies. Message and data rates may apply.
How to Opt Out
You may opt out of SMS communications at any time by replying STOP to a message from EZ Heavy Lifting & Moving.
After opting out, you will no longer receive SMS messages from that messaging program unless you subsequently provide valid consent to receive them again.
Help and Customer Support
Reply HELP to a text message for assistance.
You may also contact EZ Heavy Lifting & Moving customer support at:
Phone: 833-395-4387
Email:Info@ezhlm.comCarrier Liability
Wireless carriers are not liable for delayed or undelivered messages.
Message delivery is subject to your wireless carrier's network availability and other conditions outside the control of EZ Heavy Lifting & Moving.
Privacy
Your participation in our SMS program is subject to our Privacy Policy.
We do not sell or share mobile phone numbers, SMS opt-in information, or messaging consent with third parties or affiliates for their own marketing or promotional purposes.
8. Communications
By providing contact information, you authorize us to use that information to respond to your inquiry and communicate with you regarding services you request, subject to applicable law and your communication preferences.
Providing a phone number alone does not constitute consent to receive SMS messages where separate SMS consent is required.
Email, telephone, and SMS preferences may be handled independently.
9. Customer Responsibilities
Customers agree to provide accurate and reasonably complete information concerning their move.
Customers should disclose unusually heavy, oversized, fragile, valuable, hazardous, or specialty items before the move whenever reasonably possible.
Customers are responsible for identifying relevant access restrictions, including stairs, elevators, parking limitations, gated access, long carry distances, building requirements, or other circumstances that could materially affect the service.
10. Prohibited and Unsafe Items
EZ Heavy Lifting & Moving may decline to transport or handle items that are unlawful, hazardous, unsafe, inadequately prepared, or outside the scope of services we reasonably provide.
We may also stop or modify work when conditions create an unreasonable safety risk to customers, employees, contractors, property, equipment, or the public.
11. Website and Customer Portal
You agree not to misuse our website, estimate system, customer portal, or other technology.
You may not attempt to gain unauthorized access to another customer's move information, interfere with our systems, introduce malicious software, circumvent security measures, or use our Services for unlawful purposes.
Private customer-portal links should be treated as confidential. If you believe your portal link has been compromised, contact us.
12. Intellectual Property
Unless otherwise indicated, the content, branding, logos, graphics, website design, software, and other materials made available by EZ Heavy Lifting & Moving are owned by or licensed to us and are protected by applicable intellectual-property laws.
You may use our website and customer-facing materials for your personal use in connection with obtaining or managing our Services. No other rights are granted except as expressly permitted by law or in writing.
13. Third-Party Services
Our website or Services may use or link to third-party services, including providers that assist with communications, routing, payments, hosting, or other business functions.
We are not responsible for the independent content or practices of third-party websites that you choose to visit.
14. Availability and Modifications
We may modify, suspend, or discontinue portions of our website or online Services from time to time.
We do not guarantee that every online feature will always be available without interruption or error.
Temporary unavailability of an online feature does not alter obligations contained in an already accepted service agreement unless otherwise required by law.
15. Disclaimer
Information presented on our website is provided for general informational and service-request purposes.
Online estimates depend on the information supplied by the customer and other available data. Actual moving conditions may differ from the information entered into the estimator.
To the fullest extent permitted by applicable law, our website and online tools are provided on an “as available” basis.
16. Limitation of Liability
To the fullest extent permitted by applicable law, EZ Heavy Lifting & Moving will not be liable for indirect, incidental, special, consequential, or punitive damages arising solely from the use of or inability to use our website or online tools.
Nothing in these Terms is intended to waive or limit rights or obligations that cannot lawfully be waived or limited.
Any separate written moving agreement, bill of lading, estimate acceptance, damage policy, or other service-specific agreement may contain additional terms applicable to the physical moving services provided.
17. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless EZ Heavy Lifting & Moving from claims arising from your unlawful misuse of our website or online systems, your violation of these Terms, or information or materials you submit in violation of another person's rights.
18. Privacy Policy
Our collection and use of personal information is governed by our Privacy Policy.
The Privacy Policy also explains our practices regarding mobile phone numbers, SMS consent, and messaging information.
19. Governing Law
These Terms are governed by the laws of the State of South Carolina, without regard to conflict-of-law principles, except where applicable federal law controls.
20. Changes to These Terms
We may update these Terms periodically to reflect changes to our Services, business practices, technology, or legal requirements.
When changes are made, we will update the “Last updated” date at the top of this page.
Changes become effective when the revised Terms are posted, except where applicable law requires otherwise.
Changes to website Terms do not retroactively alter a separately executed service agreement except as permitted by that agreement or applicable law.
21. Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.
22. Entire Agreement
These Terms, together with our Privacy Policy and any estimate, service agreement, electronic acceptance, or other terms applicable to a particular service, constitute the applicable agreement between you and EZ Heavy Lifting & Moving concerning the matters they address.
If a service-specific agreement conflicts with these general website Terms, the service-specific agreement controls with respect to that service.
23. Contact Us
Questions regarding these Terms or our Services may be directed to:
EZ Heavy Lifting & Moving LLC
Phone: 833-395-4387
Email:Info@ezhlm.com
Website: ezhlm.com