Frequently Asked Questions

1. What areas do you serve?

We’re based in Lexington, SC and regularly serve:

• Lexington

• Columbia

• Chapin

• Blythewood

• Surrounding areas in the Midlands

• We can also travel for larger jobs, including Augusta, GA

If you’re not sure whether you’re in our service area, just contact us with your zip code and we’ll let you know.

2. What types of moves do you handle?

We handle most residential and light commercial moves, including:

• Local home and apartment moves

• Office and small business moves

• In-house moves (rearranging furniture within your home or office)

• Loading and unloading rental trucks or storage pods

• Heavy item moving (safes, appliances, etc. – some items may have restrictions)

If you have something unusual or extra heavy, tell us in advance so we can plan the right crew and equipment.

3. Do you move heavy items like safes or large appliances?

Yes, we specialize in heavy lifting and can handle many oversized or heavy items such as safes and large appliances.

However, some items may:

• Require an on-site assessment

• Incur an additional fee

• Be subject to weight or access limitations (stairs, tight turns, etc.)

Share details (photos help!) when you book so we can confirm what’s possible.

4. How do I get a quote?

You can request a quote by:

• Filling out the form on our website

• Calling or texting us

• Messaging us on our listed platforms

To give an accurate estimate, we’ll typically ask for:

• Your starting and ending addresses

• Type of home (house, apartment, etc.) and number of bedrooms

• Any stairs, elevators, or long walks

• A rough list of large items

• Your preferred move date and timeframe

5. Are your quotes guaranteed?

We aim to be as accurate as possible. Our quotes are based on:

• The information you provide

• Estimated time, crew size, and equipment needed

If the scope of the job changes (more items, extra stops, unexpected access issues, etc.), the final price may be adjusted accordingly. We’ll always communicate clearly before any changes.

6. How is pricing calculated?

Our pricing typically depends on:

• Crew size and time required

• Travel and distance between locations

• Complexity of the move (stairs, long walks, heavy or specialty items)

• Any add-on services (such as heavy or specialty items)

We’ll explain your rate structure upfront so there are no surprises.

7. What should I do to prepare for moving day?

To keep things smooth and efficient:

• Pack and label your boxes before the crew arrives

• Empty dressers and cabinets unless we’ve agreed otherwise

• Unplug and disconnect appliances

• Reserve elevators or parking if needed (apartments/condos)

• Keep pets and children safely out of the way

If you’re unsure about how to prepare specific items, just ask us beforehand.

8. Are you licensed and insured?

Yes. We operate as a professional moving company and carry the appropriate coverage for our services.

If you need documentation for your building, landlord, or office, let us know and we’ll provide it.

9. What happens if something gets damaged?

We take great care with your belongings, but accidents can still happen. If something is damaged:

1. Notify the crew immediately if you notice it during the move.

2. Contact us with photos and a description as soon as possible after the move.

We’ll review the situation and work with you on a fair resolution based on our policies.

10. What forms of payment do you accept?

We accept most common forms of payment, such as:

• Cash

• Major credit/debit cards

• (Add any other options you actually accept)

Payment is typically due at the end of the move once services are completed.

11. Do you require a deposit?

For certain jobs, especially larger moves or busy dates, we may require a deposit to secure your spot on the schedule.

Details about deposit amounts and refundability will be clearly explained when you book.

12. What is your cancellation or reschedule policy?

We understand that plans change. Please let us know as soon as possible if you need to:

• Cancel

• Reschedule

• Change the size or date of your move

Cancellations within a certain window may result in a fee or loss of deposit, depending on timing. We’ll go over the specifics when you book.

13. Do I need to be there on moving day?

We strongly recommend that you or a trusted representative be present to:

• Let the crew in and out

• Confirm what’s being moved

• Answer questions and approve any on-the-spot changes

If you cannot be there, please let us know in advance so we can arrange a clear plan.

14. Should I tip the movers?

Tipping is never required but always appreciated if you feel the crew did a great job.

While the amount is entirely up to you, many customers choose to tip based on:

• The size and difficulty of the move

• The professionalism and attitude of the crew

You can give tips in cash directly to the movers or ask about adding it to your final payment (if available).

15. How far in advance should I book?

As soon as you know your move date, reach out to us.

• Weekends and month-end dates book up quickly

• Last-minute moves may be possible, but availability is limited

The earlier you contact us, the better chance we have of matching your ideal date and time.

16. How can I contact EZ Heavy Lifting & Moving?

You can reach us by:

• Phone: [Add your phone number]

• Email: [Add your email address]

• Contact form: [Link to your contact page]

• Social media: [Links if applicable]

We’re happy to answer any questions and help you plan a smooth, stress-free move.