Privacy policy.
Last updated: September 5, 2026
EZ Heavy Lifting & Moving LLC (“EZ Heavy Lifting & Moving,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request an estimate, use our online moving estimate or customer portal, communicate with us, or use our moving and related services.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
• Name
• Phone number
• Email address
• Pickup and delivery addresses
• Requested moving date and scheduling preferences
• Information about the items you need moved
• Property, access, stair, elevator, and other moving-related details
• Information submitted through our moving estimate system or customer portal
• Messages, notes, photographs, or other information you provide to us
• Records of your communication preferences and SMS consent, when applicable
We may also automatically collect certain technical information when you use our website or online services, such as your IP address, browser type, device type, operating system, pages visited, date and time of access, and other diagnostic or usage information.
How We Use Your Information
We may use the information we collect to:
• Prepare and provide moving estimates
• Respond to inquiries and customer requests
• Schedule, coordinate, and perform moving or related services
• Communicate with you regarding your estimate or requested service
• Send scheduling updates, appointment reminders, arrival information, signature requests, confirmations, service updates, and customer support communications
• Maintain and operate our customer portal and online estimate system
• Process and maintain records related to your services
• Improve our website, services, customer experience, and business operations
• Protect against fraud, misuse, security threats, or other unlawful activity
• Comply with applicable laws and legal obligations
SMS/Text Messaging
If you voluntarily opt in to receive text messages from EZ Heavy Lifting & Moving, we may send SMS communications related to your estimate, inquiry, or requested moving service.
Messages may include estimate links, scheduling updates, appointment reminders, arrival updates, signature requests, move confirmations, service changes, inventory or scheduling reminders, and customer support communications.
SMS consent is optional and is not required to request an estimate, request moving service, or purchase services from EZ Heavy Lifting & Moving.
Message frequency varies. Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP to a message. You may reply HELP for assistance.
Opting out of SMS communications will not prevent us from communicating with you through other methods when appropriate, such as email or telephone.
Mobile Information and SMS Consent
We do not sell, rent, share, or provide your mobile phone number, SMS opt-in information, or messaging consent data to third parties or affiliates for marketing or promotional purposes.
SMS opt-in information and consent are specific to EZ Heavy Lifting & Moving and are not transferred, sold, or provided to another business for that business's marketing or promotional purposes.
We may use service providers that assist us in delivering operational communications, such as telecommunications, hosting, software, and messaging providers. These providers may process information only as necessary to perform services on our behalf.
Mobile phone numbers, SMS opt-in information, and messaging consent are not shared with third parties or affiliates for their own marketing or promotional purposes.
How We Share Information
We may disclose personal information when reasonably necessary to operate our business and provide the services you request, including:
Service Providers: We may use companies that provide technology, hosting, communications, payment processing, analytics, customer support, or other services on our behalf. They may access information only as reasonably necessary to perform those services.
Legal Requirements: We may disclose information if required by law, court order, subpoena, governmental request, or when reasonably necessary to protect our rights, customers, employees, property, or the public.
Business Transactions: If EZ Heavy Lifting & Moving is involved in a merger, acquisition, financing, reorganization, or sale of some or all of its business or assets, information may be transferred as part of that transaction, subject to applicable law.
With Your Direction or Consent: We may disclose information when you specifically direct or authorize us to do so.
Regardless of the circumstances above, mobile phone numbers, SMS opt-in data, and messaging consent will not be shared with third parties or affiliates for marketing or promotional purposes.
We Do Not Sell Personal Information
EZ Heavy Lifting & Moving does not sell your personal information.
We also do not sell or share mobile phone numbers or SMS opt-in information with lead generators or other businesses for their marketing or promotional purposes.
Cookies and Usage Information
Our website may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use our services, improve performance, and maintain security.
Your browser may allow you to refuse or remove cookies. Certain portions of the website may not function properly if cookies are disabled.
Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, enforce agreements, comply with legal obligations, and protect our legitimate business interests.
Records relating to customer communications, estimates, agreements, consent, and services may be retained as necessary for those purposes.
Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no internet transmission, electronic storage system, or method of communication can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.
Your Choices and Requests
You may contact us to request that we update or correct certain personal information we maintain about you.
If you have opted in to SMS communications, you may withdraw that consent at any time by replying STOP.
You may contact us regarding privacy questions or requests using the contact information below.
Children's Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13 through our website.
If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.
Links to Other Websites
Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy practices, content, or security of those third-party websites.
We encourage you to review the privacy policies of websites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, or legal requirements.
When we make changes, we will update the “Last updated” date at the top of this page. Changes become effective when the updated Privacy Policy is posted.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact:
EZ Heavy Lifting & Moving LLC
Email: Info@ezhlm.com
Website: ezhlm.com
Phone: 833-395-4387